Frequently Asked Questions
Everything you need to know about your Santicler experience.
What is the Santicler philosophy on sustainability?
We prioritize ethical production and high-quality materials to ensure each piece is timeless and durable. Our supply chain is transparent, focusing on reducing waste and supporting fair labor practices.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return and exchange policy?
We offer returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please visit our returns portal to initiate a request.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific fit notes in the description.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment options through specialized financing partners at checkout.
How should I care for my Santicler garments?
To maintain the longevity of your items, we recommend following the specific care instructions on the inner label. Most of our delicate fabrics benefit from cold hand washing or professional eco-friendly dry cleaning.